COMPLAINTS on certain government agencies can now be made via a new hotline. The Talian Darussalam 123 was launched yesterday to handle complaints, queries and provision of information for non-emergency government services.
The Talian Darussalam (Darussalam hotline) project, which commenced last September, consolidated four existing government hotlines into one dedicated service.
These include the hotline services of the Ministry of Development (140), Department of Electrical Services (144), Department of Land Transport (119) and e-Darussalam (2424959).
A statement issued by the e-Government National Centre (eGNC) said the Talian Darussalam service can be reached by dialing 123 or emailing firstname.lastname@example.org.
“The centralisation of the four government hotlines will promote better and proper handling of calls from the public,” eGNC added.
Other new and enhanced services were under development and will eventually be offered, eGNC said. These included a smartphone application to make enquiries, complaints and to be informed of the status of complaints addressed.
The Talian Darussalam service is available 24 hours a day, seven days a week, promising “immediate follow-up and follow-through to government agencies by call centre agents for all complaints”.
This opened opportunities for long-term employment for locals, the eGNC said.
Other interested government parties — with non-emergency services — who wish to leverage on the Talian Darussalam service can contact the eGNC for further enquiries.
The Talian Darussalam call centre is located at Unit 26-28, Kompleks Haji Munchit dan Hajah Dayang Rapiah, Lot No-31473, Kg Jaya Setia, Berakas, Bandar Seri Begawan.
Present at yesterday’s launch of the new hotline at BRIDEX International Conference Centre were Minister of Energy at the Prime Minister’s Office Yang Berhormat Pehin Datu Singamanteri Colonel (Rtd) Dato Seri Setia (Dr) Hj Mohd Yasmin Hj Umar, along with the deputy permanent secretary (IT & e-Government) at the PMO, and other senior officers.